Solve the issue without exposing your document.
Use these steps to diagnose the problem safely. Do not share PDFs, passwords, personal data, or confidential information.
Open support formSecure service through the Deluma form.
Talk to the Deluma team.
Send your request here. It enters the support queue and you receive a reference to follow every response.
New request
Describe what happened without attaching confidential documents.
Request sent.
We sent a confirmation email. Use the link below to track the conversation.
Track a request
Enter the reference and the same email used in the request. We will send a code that expires in 10 minutes.
Before reporting
Note the platform, operating system version, approximate PDF size, and the steps that led to the error. If possible, test with a file that contains no personal data.
Protect the content
Do not publish the original file. Prefer a description, a screenshot without sensitive content, or a PDF created only to reproduce the problem.
Impact determines queue priority
Security, blocked access, and incorrect billing receive priority triage. Usage, OCR, and suggestion requests follow arrival order, with priority raised when an essential feature is unavailable.
You will receive progress updates
Our initial response target is within 1 business day for security and billing and within 2 business days for other topics. For complex technical cases, we provide an update at least every 3 business days. Resolution time depends on the cause and is not guaranteed.